Refund policy

Returns and refunds

LUCKYWANDA LLC accepts return requests within 30 days after delivery. To request a return, email luckywandallc@gmail.com with your order number and the reason for the return.

Return eligibility

Items must be unused, unwashed, in their original condition, and include their original packaging and accessories. Opened or used personal-care items are not eligible for change-of-mind returns. This restriction does not apply to faulty, damaged, or incorrect items.

How to return an item

Contact us before sending an item back. We will provide return instructions and the appropriate return address. Our business address is not an automatic return destination. Returns sent without contacting us first may be delayed.

Return shipping

For change-of-mind returns, the customer pays return shipping. We cover reasonable return shipping costs for faulty, damaged, or incorrect items. No restocking fee applies.

Damaged, faulty, or incorrect orders

Contact us promptly with your order number and photos, where available. We will arrange an appropriate replacement or refund. Your applicable statutory rights are unaffected.

Refunds

We will notify you after inspecting the return. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional processing time. Original shipping charges are not refunded for change-of-mind returns; this does not apply where the return is caused by our error or a faulty item.

Cancellations and exchanges

Contact us as soon as possible to request cancellation. We can cancel an order before it has been processed for dispatch. After dispatch, the return policy applies. For an exchange, contact us first so we can explain the available options.

Contact: luckywandallc@gmail.com | +1 (213) 581-6483